kinggames Privacy Policy

1 Introduction

kinggames ("we," "us," or "our") operates the online gaming platform available at kinggames.vu. This Privacy Policy explains how we collect, use, store, and share information about you when you register for an account, use our platform, or communicate with our support team.

By creating a kinggames account or using any part of our platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the platform. This policy applies to all players regardless of how you access kinggames — through the website, the mobile app, or any other method.

2 Data We Collect

We collect information about you in the following ways:

Information you provide directly

• Registration details: full name, date of birth, email address, mobile number, and residential address in the Philippines.
• Identity verification documents: government-issued ID for KYC purposes (e.g., Philippine passport, driver's licence, or national ID).
• Payment information: details of your Philippine bank account or eligible e-wallet used for deposits and withdrawals. Full payment credentials are processed by our payment partners and are not stored directly by kinggames.
• Communications: messages you send to our support team and any other correspondence.

Information collected automatically

• Device and access information: IP address, device type, operating system, browser type, and session timestamps.
• Platform usage data: pages visited, games played, bets placed, bet history, and session duration.
• Cookies and similar technologies: see the Cookies section below.

3 How We Use Your Data

kinggames uses the information we collect for the following purposes:

• Account management: creating and maintaining your account, verifying your identity, and processing deposits and withdrawals in Philippine Peso.
• Platform operation: providing access to sports betting, live casino, eBingo, slots, and other games available on kinggames.
• Security and fraud prevention: monitoring account activity for unusual patterns, preventing unauthorised access, and protecting against fraud and money laundering.
• Responsible gaming: tracking betting patterns to support responsible gaming tools including deposit limits and self-exclusion where applicable.
• Customer support: responding to your enquiries, resolving disputes, and communicating account-related information.
• Legal compliance: meeting any legal obligations applicable to our operations, including identity verification and record-keeping requirements.
• Service improvement: understanding how the platform is used to improve features and the overall player experience.

We use your data only for the purposes listed above. We do not use your personal information for targeted advertising on third-party platforms or sell it to data brokers.

4 Sharing Your Data

kinggames does not sell your personal data. We share it only in the limited circumstances described below:

• Payment processors: Philippine banking and payment partners that process your deposits and withdrawals. These parties receive only the information necessary to complete the transaction.
• Identity verification services: third-party KYC providers used to verify your identity and documents as required for account registration and withdrawals.
• Fraud prevention and security: services that help detect and prevent fraud, money laundering, and other illegal activity on the platform.
• Legal and regulatory: where required by law, court order, or a government authority with jurisdiction over our operations.

5 Data Retention

kinggames retains your personal data for as long as your account is active and for a reasonable period after account closure, as required for legal, fraud prevention, and dispute resolution purposes.

Transaction records and identity verification documents are retained for the minimum period required to comply with applicable legal obligations. After this period, data is securely deleted or anonymised in a way that cannot be reversed.

If you request deletion of your account, we will process the request and delete your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as resolving outstanding disputes.

6 Security Measures

Protecting your data is a core responsibility we take seriously. kinggames uses the following security measures:

• SSL/TLS encryption on all connections between your device and our platform, covering all data in transit.
• OTP (one-time password) verification for account login and sensitive account actions.
• Secure storage of account credentials — passwords are hashed using modern cryptographic methods and are never stored in plaintext.
• Access controls that limit internal access to your personal data to only those staff members who need it to perform their job functions.
• Regular security reviews of our platform infrastructure.

While we implement strong security measures, no online system can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, enable OTP verification, and never share your login credentials with anyone. If you suspect your account has been compromised, contact us immediately at [email protected].

7 Cookies and Tracking Technologies

kinggames uses cookies and similar technologies on our website and app to help the platform function correctly and to understand how players use it. Cookies are small files stored on your device that allow us to recognise your session, maintain your login state, and improve your experience.

The types of cookies we use include:

• Essential cookies: required for the platform to function, including session management and security tokens. These cannot be disabled without affecting platform functionality.
• Analytics cookies: help us understand how players navigate the platform so we can improve it. Usage data is aggregated and anonymised where possible.
• Preference cookies: remember settings you've configured, such as language or display preferences.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect how the platform operates. kinggames does not use third-party advertising cookies or share cookie data with advertisers.

8 Your Rights Over Your Data

As a kinggames player, you have the following rights regarding your personal data:

• Access: you can request a copy of the personal data kinggames holds about you.
• Correction: if any of your data is inaccurate or outdated, you can request that we update it. Some corrections may require identity re-verification.
• Deletion: you can request that we delete your account and associated personal data, subject to legal retention requirements.
• Restriction: in certain circumstances, you can ask us to limit how we use your data while a concern or dispute is being investigated.
• Objection: you can object to specific uses of your data where our basis for processing is legitimate interest rather than legal obligation.

To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within a reasonable timeframe. Some requests may require identity verification before they can be actioned.

9 Minors

kinggames is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that an account belongs to a minor, we will suspend the account, delete the associated data, and withhold any funds pending investigation.

10 Changes to This Policy

kinggames may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify registered players by email or through a notice displayed on the platform before the changes take effect.

The date shown at the top of this page reflects the most recent update. We encourage you to review this policy periodically so you stay informed about how your data is being handled.

Continued use of kinggames after any updated policy takes effect constitutes your acceptance of the revised terms.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact our team: